e-Learning as a Business Asset

Foreword

Introduction

Chapter 1: What Are e-Learning and Web-Based Training?

e-Learning
Web-Based Training (WBT)
The Scope of Web-Based Training
- Varied Audiences
- Structure
- Tools
- Delivery
- Hosting OptionsDifference between CBT & WBT
Advantages of Web-Based Training

Chapter 2: What Are You Getting Into?

What Implementing Web-Based Training Means
Overview of Various Aspects
The Business Case
The Importance of High Level Management Support
Several Ways, Several Prices…

Chapter 3: From Very Simple to Very Complex

Why Understanding Technical Aspects Is Important
Introduction to Technical Aspects
Bandwidth
Various Web Delivery Options
- Basic
- Basic + Animation
- Basic + Animation + Audio
- Streaming
- Basic + Animation + Audio + Video
- Low Interactivity
- High Interactivity without a Database
- High Interactivity with a Database
- Synchronous vs. Asynchronous
- Virtual Classroom
- Web Conferencing
- Webcasting/Multicasting
Web Scripts/Programming Languages/Extensions
- HTML
- .html & .htm
- DHTML
- XML
- XHTML
- SGML
- SHTML or .shtml
- Applets and Java
- CGI
- ASP
- HDML, WML and WAP
- SMIL
- CSS
- Metatag
- Metadata
- Learning Objects

Chapter 4: Security

The Importance of Looking Closely at Security Issues
Firewalls
Authentication Certificates
Mirror Sites
Replication

Chapter 5: The Web-Based Training Production Team

Management and Planning
Project Management
Instructional Design: The New Role of Instructional Designers
Writing & Translation
Web Design
Web Graphic Design: The New Role of Graphic Designers
Animation
Multimedia Design, Production and Management
Marketing
Internet Technology and Information Technology and Security
Electronic Commerce
Relational Database Design, Programming, Management & Maintenance
Relations with Providers
Relations with Customers
Live Online Training
Software Competency
Integrating Various People into the Web-Based Training Team

Chapter 6: Knowing Your Tools

Overview of Existing Tools
Course Building & Authoring Tools
- Authorware
- ToolBook
- DazzlerMax
- Knowledge Mechanics
- Lectora Publisher
Integrated Authoring Tools
- BlackBoard
- Click2Learn
- Designer’s Edge
- I-Care
- LearningSpace
- MindLever Composer
- Peer3
- RapidBuilder
- TopClass
- WebMentor
- WebCT
Web Authoring, Illustration and Image Processing
- Web Authoring
- Macromedia
- Authorware
- DreamWeaver
- CourseBuilder
- UltraDev
- Generator
- FreeHand
- Fireworks
- Flash
- Director
- Adobe
- GoLive
- LiveMotion
- Acrobat
Digital Imaging
- Photoshop
- Streamline
- Illustrator
- InDesign
Multimedia Production and Delivery
Apple QuickTime
Apple Final Cut Pro
Adobe Premiere
Adobe After Effects
RealNetworks
In Conclusion

Chapter 7: Managing e-Learning

The Learning Management System
The Course Curriculum
Learner Enrollment and Registration
Course Delivery Management
Keeping Track of Learners’ Progress
Evaluating Learning
Evaluating the Training Material
Classroom Reservations
Asset Management
Document Management
Expense Tracking
Reporting
Security
Extended Curriculum and External Courses
HR Functions
Job Descriptions
Performance Analysis and Performance Standards
Career Planning
Knowledge Management
Return on Investment (ROI)
Interoperability with ERP and Other Software
Various Kinds of Providers
- Customization
- Potential Providers
- Client Queries and Customer Service
Figuring Out Providers
Learning Management System Providers and Application Service Providers
Live Training Delivery Providers
- Contigo Software
- Horizon Live
- i-Meet
- Microsoft Netmeeting
- PlaceWare
- WebEx
- WebTrain
- Centra Symposium
- Learnlinc
- Interwise
- One-Touch Front-Row
- Arel Spotlight
Web-Based Course Providers/Content Providers
Learning Portal Solution Providers
Selecting the LMS
Identifying Your Company’s Needs
- Administrative Aspects
- Technical Aspects
Preparing and Sending out Requests for Information
Receiving and Analyzing the Requests for Information Replies
Selecting the Most Compatible Providers
Sending out a Request for Proposal
Receiving the Requests for Proposal Replies and Analyzing Them
Preparing and sending out Requests for Quotation
Customization and Personalization of the LMS
Selecting the Right LMS
Choosing the Right LMS Provider
A Few Scenarios
- Scenario 1
- Scenario 2
- Scenario 3
- Scenario 4
- Scenario 5
- Scenario 6
- Scenario 7
LMS Implementation
Establishing Your Standards
Standards for Graphic Elements, Layout and the Corporate Image
The Corporate Image
- Colors
- Fonts
Standards for Navigation and Interactivity
- Navigation
- Interactivity
Technical Standards for Web Pages
Software Development Standards
Training Industry Standards… and Learning Objects
- Learning Objects

Chapter 8: Industry Standards

AICC
AGRs
IMS
SCORM
IEEE
ADL
Industry Convergence
In Summary

Chapter 9: What Makes a Course Interesting and Engaging

Creative Ways of Using the Available Technology
Basic principles
Personality Types
Who They Are: Let’s Start With the Two Extroverts
- The Entrepreneur
- The Performer
Introverts
- The Analytic
- The Caretaker
How Do They Learn and How Will They Be Affected by Training?
- The Entrepreneur
- The Performer
- The Analytic
- The Caretaker
- In Summary
What Interactivity Is Available on the Web Now?
- Interactivity
- Chats
- Animation
- Animated GIFs
- More Sophisticated Animation
- Flash Animation
- Java Applets Using Java Programming
- Taking Advantage of Authorware and Director Capabilities
- Audio and Video
- RealSystem Producer Basic & RealSystem Producer Plus
- QuickTime
- Acrobat
- Plug-In Market Penetration

Chapter 10: The e-Learning Strategy

The Overall Corporate Strategy
Training and e-Learning Strategy
Fear of Technology
Concerns vs. the New Reality
Human Resources Issues
New Revenue Streams
Knowledge Management
The Global Strategy
- Who
- Why
- What
- How Much
- When
- Where
- What price
- Who Else
- How
Major Considerations
- What Is It You Want to Accomplish with e-Learning?
- Thinking about the Impact of e-Learning
- Content
- Strategic Integration
- Hosting
- Security
- Customer Service
Return On Investment
Working with Consultants
Organizing Your Resources
Budgeting
Pilot Testing, Prototyping, Beta Testing…

Chapter 11: Managing a Web Project

The Importance of Project Management
The ISO Method
Flow Charts
Goals and Deadlines
Be Precise…

Chapter 12: Trends

Evolution of Standards
Learning Objects and Metadata
Mobile Learning, Wireless, WAP, GPRS and UMTS
Knowledge Management
EPSS

Conclusion

Resource Center

Charts and other files found in this book
Organizations
- American Society for Training and Development (ASTD)
- Learning Circuits
- The Masie Center
- The Brandon Hall Report
- Training & Development Magazine
- Training Magazine
- Training Supersite
- World Wide Web Consortium (W3C)
Adobe
Apple
Cisco
Macromedia
RealNetworks
Other Course Authoring Products and Tools
Industry Standards
- Learning objects related documents
- Metadata
- ISO Method
Various Resources
- Animation
- Art Work
- Content Providers
- Enterprise Resource Planning (ERP)
- EPSS
- Handheld Devices
- Instructional Design
- Knowledge Management
- Replication
- Security
- Software trials and downloads
- Technical Definitions
- Web Conferencing

Glossary

Index

Biography

Back


	e-Learning as a Business Asset Table of Content Foreword Introduction Chapter 1: What Are e-Learning and Web-Based Training? e-Learning Web-Based Training (WBT) The Scope of Web-Based Training Varied Audiences Structure Tools Delivery Hosting OptionsDifference between CBT & WBT Advantages of Web-Based Training Chapter 2: What Are You Getting Into? What Implementing Web-Based Training Means Overview of Various Aspects The Business Case The Importance of High Level Management Support Several Ways, Several Prices… Chapter 3: From Very Simple to Very Complex Why Understanding Technical Aspects Is Important Introduction to Technical Aspects Bandwidth Various Web Delivery Options Basic Basic + Animation Basic + Animation + Audio Streaming Basic + Animation + Audio + Video Low Interactivity High Interactivity without a Database High Interactivity with a Database Synchronous vs. Asynchronous Virtual Classroom Web Conferencing Webcasting/Multicasting Web Scripts/Programming Languages/Extensions HTML .html & .htm DHTML XML XHTML SGML SHTML or .shtml Applets and Java CGI ASP HDML, WML and WAP SMIL CSS Metatag Metadata Learning Objects Chapter 4: Security The Importance of Looking Closely at Security Issues Firewalls Authentication Certificates Mirror Sites Replication Chapter 5: The Web-Based Training Production Team Management and Planning Project Management Instructional Design: The New Role of Instructional Designers Writing & Translation Web Design Web Graphic Design: The New Role of Graphic Designers Animation Multimedia Design, Production and Management Marketing Internet Technology and Information Technology and Security Electronic Commerce Relational Database Design, Programming, Management & Maintenance Relations with Providers Relations with Customers Live Online Training Software Competency Integrating Various People into the Web-Based Training Team Chapter 6: Knowing Your Tools Overview of Existing Tools Course Building & Authoring Tools Authorware ToolBook DazzlerMax Knowledge Mechanics Lectora Publisher Integrated Authoring Tools BlackBoard Click2Learn Designer’s Edge I-Care LearningSpace MindLever Composer Peer3 RapidBuilder TopClass WebMentor WebCT Web Authoring, Illustration and Image Processing Web Authoring Macromedia Authorware DreamWeaver CourseBuilder UltraDev Generator FreeHand Fireworks Flash Director Adobe GoLive LiveMotion Acrobat Digital Imaging Photoshop Streamline Illustrator InDesign Multimedia Production and Delivery Apple QuickTime Apple Final Cut Pro Adobe Premiere Adobe After Effects RealNetworks In Conclusion Chapter 7: Managing e-Learning The Learning Management System The Course Curriculum Learner Enrollment and Registration Course Delivery Management Keeping Track of Learners’ Progress Evaluating Learning Evaluating the Training Material Classroom Reservations Asset Management Document Management Expense Tracking Reporting Security Extended Curriculum and External Courses HR Functions Job Descriptions Performance Analysis and Performance Standards Career Planning Knowledge Management Return on Investment (ROI) Interoperability with ERP and Other Software Various Kinds of Providers Customization Potential Providers Client Queries and Customer Service Figuring Out Providers Learning Management System Providers and Application Service Providers Live Training Delivery Providers Contigo Software Horizon Live i-Meet Microsoft Netmeeting PlaceWare WebEx WebTrain Centra Symposium Learnlinc Interwise One-Touch Front-Row Arel Spotlight Web-Based Course Providers/Content Providers Learning Portal Solution Providers Selecting the LMS Identifying Your Company’s Needs Administrative Aspects Technical Aspects Preparing and Sending out Requests for Information Receiving and Analyzing the Requests for Information Replies Selecting the Most Compatible Providers Sending out a Request for Proposal Receiving the Requests for Proposal Replies and Analyzing Them Preparing and sending out Requests for Quotation Customization and Personalization of the LMS Selecting the Right LMS Choosing the Right LMS Provider A Few Scenarios Scenario 1 Scenario 2 Scenario 3 Scenario 4 Scenario 5 Scenario 6 Scenario 7 LMS Implementation Establishing Your Standards Standards for Graphic Elements, Layout and the Corporate Image The Corporate Image Colors Fonts Standards for Navigation and Interactivity Navigation Interactivity Technical Standards for Web Pages Software Development Standards Training Industry Standards… and Learning Objects Learning Objects Chapter 8: Industry Standards AICC AGRs IMS SCORM IEEE ADL Industry Convergence In Summary Chapter 9: What Makes a Course Interesting and Engaging Creative Ways of Using the Available Technology Basic principles Personality Types Who They Are: Let’s Start With the Two Extroverts The Entrepreneur The Performer Introverts The Analytic The Caretaker How Do They Learn and How Will They Be Affected by Training? The Entrepreneur The Performer The Analytic The Caretaker In Summary What Interactivity Is Available on the Web Now? Interactivity Chats Animation Animated GIFs More Sophisticated Animation Flash Animation Java Applets Using Java Programming Taking Advantage of Authorware and Director Capabilities Audio and Video RealSystem Producer Basic & RealSystem Producer Plus QuickTime Acrobat Plug-In Market Penetration Chapter 10: The e-Learning Strategy The Overall Corporate Strategy Training and e-Learning Strategy Fear of Technology Concerns vs. the New Reality Human Resources Issues New Revenue Streams Knowledge Management The Global Strategy Who Why What How Much When Where What price Who Else How Major Considerations What Is It You Want to Accomplish with e-Learning? Thinking about the Impact of e-Learning Content Strategic Integration Hosting Security Customer Service Return On Investment Working with Consultants Organizing Your Resources Budgeting Pilot Testing, Prototyping, Beta Testing… Chapter 11: Managing a Web Project The Importance of Project Management The ISO Method Flow Charts Goals and Deadlines Be Precise… Chapter 12: Trends Evolution of Standards Learning Objects and Metadata Mobile Learning, Wireless, WAP, GPRS and UMTS Knowledge Management EPSS Conclusion Resource Center Charts and other files found in this book Organizations American Society for Training and Development (ASTD) Learning Circuits The Masie Center The Brandon Hall Report Training & Development Magazine Training Magazine Training Supersite World Wide Web Consortium (W3C) Adobe Apple Cisco Macromedia RealNetworks Other Course Authoring Products and Tools Industry Standards Learning objects related documents Metadata ISO Method Various Resources Animation Art Work Content Providers Enterprise Resource Planning (ERP) EPSS Handheld Devices Instructional Design Knowledge Management Replication Security Software trials and downloads Technical Definitions Web Conferencing Glossary Index Biography Back

e-Learning as a Business Asset

Table of Content